Frequently Asked Questions

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Before you may board a flight, all passengers 18 years of age and older are required to present a photo ID issued by a government authority (example: driver's license or passport). If you don’t have either of those, please consult directly with the airline for alternatives. If you are traveling outside of the United States, all passengers are required to have a passport. 

You should arrive at the airport a minimum of two hours prior to departure for domestic flights, and three hours for international flights. We strongly recommend reconfirming your flight time 24 hours prior to departure, for both origin and destination flights. 

 It isn’t mandatory, but we highly encourage you to do so. Airlines regularly alter their schedules or change their flight numbers. We make every attempt to contact you when there is a change; however, there are rare occasions when we are not correctly notified by the airlines that a change has occurred. Reconfirmation helps to detect a problem before you arrive at the airport. We recommend that you contact us or check with the airline directly 24-72 hours before departure. 

It varies on the airline and the destination. It is always best to check directly with the airline on their website. Standard requirements are usually two pieces of checked baggage, one carry-on bag, and one personal item such as a purse, briefcase or laptop computer. Standard measurements for checked baggage is 62 linear inches (L + W + H) with weight not to exceed 50 lbs. per piece. Carry-on bags should not exceed 45 linear inches (L+W+H) with weight not exceeding 40 lbs. Foreign airlines may have stricter regulations for both checked baggage and carry-on baggage. Please note that the airlines have been strictly enforcing the 50 lb. weight limit. If your bag exceeds 50 lbs, the airlines reserve the right to charge a fee for overweight luggage. The fees vary by airline but usually begin with a charge of $25.00 or more each direction. Please pack and plan accordingly. If your vacation entails traveling on a tour via motor coach, certain luggage limitations may also apply. Please consult the brochure or ask our travel counselor that assisted you with the arrangements. 

 You are not allowed weapons or sharp weapon-like objects. It is recommended that sharp cuticle scissors be placed in your checked luggage. Butane-type cigarette lighters, matches, flammable liquids, fireworks, household items such as bleach, drain cleaners and other toxic chemicals are not allowed and will be confiscated. It is always good practice to check with applicable carrier for specific details. 

 Yes. As technology continues to improve, airlines encourage you to check in advance. Please visit the website of the airline involved. In most cases, you will need your reservation number (also called record locator #) OR e-ticket number. Most boarding passes can only be issued within 24 hours of flight time. 

A refund depends on the type of booking and when the travel is canceled. Most travel provides a penalty percentage for travel canceled 45 days before the departure. Typically, airlines will issue a one-year credit for a canceled refundable flight. 

We highly recommend purchasing travel insurance, as it protects your travel investment, health, belongings, and vacation memories before and during your vacation. Most travel insurance plans cover trip cancellation, interruption or delays, medical, dental, emergency medical transportation, lost luggage, missed connections, itinerary changes, and more. Travel insurance is available for purchase, so please ask the agent for information and pricing.

Please immediately report to the airline kiosk or contact the airline directly to determine the earliest next available flight. The airlines will do their best to assist and accommodate travelers while checking flight inventory. 

Once a client completes the travel questionnaire an email is generated and sent to an agent. The agent will review the information and coordinate with the client to schedule a consultation. 

Yes, a passport is required for travel outside of the United States. No passport is required for travel to Puerto Rico or the US Virgin Islands. The Intelligence Reform and Terrorism Prevention Act of 2004 requires that by January 1, 2008, travelers to/from all international destinations, INCLUDING Canada, the Caribbean, Bermuda, Bahamas & Mexico, must have a passport. 

CDC reviews data reported to the World Health Organization daily to determine a destination's COVID-19 Travel Health Notice level and makes appropriate level changes on a routine basis. There are a few factors that CDC considers when determining the level of a destination. To find out more about the COVID-19 Travel Health Notice levels, visit How CDC Determines the Level for COVID-19 Travel Health Notices. 

Please check The Center for Disease Control (CDC) website for information on these requirements. 

Considering that the COVID-19 vaccination policy and health guidance are constantly changing, we recommend that you check the https://travel.state.gov website prior to travel.